Delete your Laps account

Last updated 27 August 2026

This page is about Laps — the swimming app listed on Google Play as Laps: Swim Tracker & Ranking, operated by Oxana Galitskaya in the Netherlands. It explains how to delete your account, what is removed when you do, and the few things that are kept afterwards and why.

1. Delete it in the app

This is the quickest route and it takes effect immediately. There is no form to fill in and nobody to wait for.

1. Open Laps and sign in.
2. Go to the Profile tab.
3. Open Settings.
4. Tap Account.
5. Tap Delete account.
6. Confirm when you are asked.

2. Delete it by email

If you cannot sign in — a lost password, an address you no longer have, or a phone you no longer own — write to help@laps-app.com from the email address on the account, or tell us the username on the account, and ask for it to be deleted.

We will ask you to confirm, and we may ask a question only the account holder could answer. That is to stop somebody else deleting your account. Once confirmed, we delete it within 30 days and usually within a few days.

3. Delete some of your data instead

You do not have to delete your whole Laps account to get rid of something. These work on their own, and your account carries on as normal.

• A single swim — open the Home feed, tap the … menu on your own post, and tap Delete swim. That removes the swim itself along with its title, its description, its photo and the likes on it. It also removes it from your personal bests and from the leaderboards if it was counting towards them. It happens immediately and cannot be undone.
• Your bio or display name — go to the Profile tab, open Settings, tap Edit Profile, clear the field and save.
• Your profile picture — on the same screen, tap the picture to replace it with another one.
• Anything else — email help@laps-app.com and tell us what you want removed. This is your GDPR right to erasure and we will answer within one month, without charging you. We may need to confirm who you are first, so that nobody can use this to reach someone else's data.

Data you delete this way is gone from Laps straight away. As with account deletion, backups may still hold a copy for up to 30 days before it rolls off, and the records described in section 5 are kept for the reasons given there.

4. What is deleted

Deleting your account removes all of the following:

• Your profile — display name, username, bio, profile picture, favourite stroke, home pool, region, the sex recorded for scoring, your email address and your sign-in credentials.
• Every swim you have recorded, including titles, descriptions and any photos attached to them.
• Your personal bests, for every event.
• Your points, your rank and your points history, and your place on every leaderboard.
• Your streak, your streak savers and every chest you have opened.
• Your friendships and friend requests, in both directions, so you disappear from other swimmers' friends leaderboards.
• Your likes, and your notifications.
• Your training plan progress, and your app settings and preferences.
• Your device registration for notifications, so nothing is ever sent to your phone again.

5. What is kept, and for how long

Three things outlive the account. Each is listed in the Privacy Policy, and this page says the same thing.

• Backups may still hold a copy for up to 30 days after deletion, after which they roll off. Backups are only ever restored to recover from a failure.
• Records of subscription payments are kept for up to seven years, because Dutch law requires business records to be retained for that long. They are kept separately from your profile and reduced to what the obligation needs.
• Reports you made about other swimmers are kept while they are needed to keep Laps safe. A report may outlive the account that made it, because deleting it would defeat the purpose of having made it. Crash reports roll off after 90 days.

6. If you subscribe to Laps Pro

Cancel it first, in the Play Store app: tap your profile picture → Payments & subscriptions → Subscriptions → Laps → Cancel subscription. You can also reach the same screen from Laps itself, under Settings → Account → Manage subscription.

A cancelled subscription runs to the end of the period you have already paid for. Deleting your account before then does not produce a refund; refunds are handled by Google Play.

7. Contact

help@laps-app.com

Oxana Galitskaya, Netherlands. If you are unhappy with how we have handled your data or your deletion request, you may complain to the Dutch data protection authority, the Autoriteit Persoonsgegevens.