Delete your Laps account
Last updated 25 September 2026
This page is about Laps — the swimming app listed on the App Store and Google Play as Laps: Swim Tracker & Ranking, operated by Oxana Galitskaya in the Netherlands. It explains how to delete your account, what is removed when you do, and the few things that are kept afterwards and why.
On this page
1. Delete it in the app
This is the quickest route and it takes effect immediately. There is no form to fill in and nobody to wait for.
- Open Laps and sign in.
- Go to the Profile tab.
- Open Settings.
- Tap Account.
- Tap Delete account.
- Confirm when you are asked.
It cannot be undone. Deleting your account is not hiding it behind a flag or deactivating it. The data is removed, and neither we nor you can bring it back. If you only want a break, you can make your profile private in Settings instead.
2. Delete it by email
If you cannot sign in — a lost password, an address you no longer have, or a phone you no longer own — write to help@laps-app.com from the email address on the account, or tell us the username on the account, and ask for it to be deleted.
We will ask you to confirm, and we may ask a question only the account holder could answer. That is to stop somebody else deleting your account. Once confirmed, we delete it within 30 days and usually within a few days.
3. Delete some of your data instead
You do not have to delete your whole Laps account to get rid of something. These work on their own, and your account carries on as normal.
- A single swim — open the Home feed, tap the … menu on your own post, and tap Delete swim. That removes the swim itself along with its title, its description, its photo and the likes on it. It also removes it from your personal bests and from the leaderboards if it was counting towards them. It happens immediately and cannot be undone.
- A past race you added — it is not a post, so it has no menu on the feed. Open the Profile tab, tap its personal best, and tap Delete this race.
- A comment — open the comments on the swim, tap the … next to your comment, and tap Delete comment. You can also delete any comment on your own swims.
- Your bio or display name — go to the Profile tab, open Settings, tap Profile, clear the field and save.
- Your profile picture — on the same screen, tap the picture to replace it with another one.
- Anything else — email help@laps-app.com and tell us what you want removed. This is your GDPR right to erasure and we will answer within one month, without charging you. We may need to confirm who you are first, so that nobody can use this to reach someone else's data.
Data you delete this way is gone from Laps straight away. As with account deletion, backups may still hold a copy for up to 30 days before it rolls off, and the records described in section 5 are kept for the reasons given there.
4. What is deleted
Deleting your account removes all of the following:
- Your profile — display name, username, bio, profile picture, favourite stroke, home pool, region, the sex recorded for scoring, your email address and your sign-in credentials.
- Every swim you have recorded, including titles, descriptions and any photos attached to them.
- Your personal bests, for every event.
- Your points, your rank and your points history, and your place on every leaderboard.
- Your streak, your streak savers and every chest you have opened.
- Your friendships and friend requests, in both directions, so you disappear from other swimmers' friends leaderboards.
- Your likes, your comments, and your notifications.
- Your training plan progress, and your app settings and preferences.
- Your device registration for notifications, so nothing is ever sent to your phone again.
5. What is kept, and for how long
Three things outlive the account. Each is listed in the Privacy Policy, and this page says the same thing.
- Backups may still hold a copy for up to 30 days after deletion, after which they roll off. Backups are only ever restored to recover from a failure.
- Records of subscription payments are kept for up to seven years, because Dutch law requires business records to be retained for that long. They are kept separately from your profile and reduced to what the obligation needs.
- Reports you made about other swimmers are kept while they are needed to keep Laps safe. A report may outlive the account that made it, because deleting it would defeat the purpose of having made it. Crash reports roll off after 90 days.
6. If you subscribe to Laps Pro
Deleting your Laps account does not cancel your subscription. Laps Pro is sold and billed by Apple or by Google, depending on where you bought it, and no app is allowed to cancel a store subscription on your behalf. If you do not cancel it, the store will keep charging you.
Cancel it first. On an iPhone: open the Settings app → tap your name → Subscriptions → Laps → Cancel Subscription. On Android: in the Play Store app, tap your profile picture → Payments & subscriptions → Subscriptions → Laps → Cancel subscription. You can also reach the same screen from Laps itself, under Settings → Account → Manage subscription, and Laps points you there when you delete an account that has Pro.
A cancelled subscription runs to the end of the period you have already paid for. Deleting your account before then does not produce a refund; refunds are handled by Apple or Google.
7. Contact
Oxana Galitskaya, Netherlands. If you are unhappy with how we have handled your data or your deletion request, you may complain to the Dutch data protection authority, the Autoriteit Persoonsgegevens.